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Online Shopping and Returns

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JUST IN TIME FOR THE HOLIDAYS:

Free, complimentary gift wrapping, and free shipping on orders over $200.

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We hope you enjoy shopping online with Bravo Fine Lingerie. If you have any questions, please feel free to contact us at anytime!

Before purchasing through us online, we strongly recommend that you are professionally fit. Due to the differences between bra styles and manufacturers, we strongly encourage our online shoppers to purchase items that you have previously owned within the last 12 months, from manufacturers that you are familiar with, to avoid disappointment. If you are interested in a new style, or feel that your size has changed, please visit us in store for a consultation and refit.

Bravo Fine Lingerie is dedicated to providing our customers with a hassle free, pleasant online shopping experience, and we guarantee the quality and value of our merchandise. We understand that sometimes it is necessary to change an order and we will make every reasonable effort to accommodate these requests.

If you are not satisfied with your purchase, please contact Bravo Fine Lingerie customer service immediately by phone or email and we will assist you with a prompt exchange, or store credit. Please note, Bravo Fine Lingerie does not offer refunds for any items - store credit or exchange only. Customers are responsible for return shipping unless the received item(s) is defective or sent in error.

Bras can be returned in person at our store, or by mail within 10 days of delivery date for exchange or store credit. Garments must be unwashed, unworn, and free of scent and stains, with their original packaging and all tags attached, and a copy of your original invoice.

Due to the hygienic laws of Canada and the nature of intimate garments, we are unable to accept returns of panties, thongs and bodysuits. If these styles are returned, or if your bra is deemed to have been worn, they will be sent back to you at your expense. Bravo Fine Lingerie is not responsible for loss or damage that may occur during shipment of the item(s) you are returning. We will confirm by email whether or not the items are in proper condition for return.

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Garments are unwashed, unworn, and free of scent and stains.

Garments are with original packaging with all tags attached.

A copy of your original invoice/receipt is included, with a note indicating exchange or credit.

No bottoms, thongs, panties or bodysuits are being returned.

In-Store Purchases

Please note, Bravo Fine Lingerie does not offer refunds – exchange or store credit only. We will exchange or provide a store credit for eligible products within 10 days of the original purchase date.

In order to be eligible for exchange, garments must be in original condition, unwashed, unworn, with all tags attached, and a copy of the original receipt or gift receipt. Due to the hygienic laws of Canada and the nature of intimate garments, we are unable to accept returns of panties, thongs, bodysuits, any adhesive products, etc.

ALL SALE MERCHANDISE IS FINAL SALE and no returns will be accepted.